Operix by Black Flag AVP: Terms of Service
Effective date: October 20, 2026
Last updated: October 22, 2026
These Terms are an agreement between you and Nicholas J Garza, an individual doing business as Black Flag AVP, Houston, Texas ("Black Flag AVP," "we," "us"). Contact: support@blackflagavp.com. Mailing address: 957 Nasa Pkwy, Unit #2194, Houston, Texas 77058. By creating an account, subscribing or using Operix, you agree to these Terms.
Summary
You own your data. AI drafts can be wrong, and you approve every change. Operix costs $19 per month per company and renews monthly until you cancel. Export a backup before you sign out. Texas law applies. This summary isn't part of the Terms; the sections below control.
The service
Operix helps field-service businesses keep their desk: the jobs, people, invoices, quotes and calls they track in Operix. Features marked as coming later are not part of the service until they ship.
Accounts
You can create an account and subscribe online. You won't be charged anything until you subscribe at checkout, which shows the price and these Terms. You're responsible for activity under your account, and you must be at least 18 and able to agree to these Terms for your business.
Fees, founder pricing, renewal, cancellation and refunds
Price. Operix costs $19.00 per month per company account, which includes up to 3 users. Prices exclude applicable sales tax unless stated, and tax is added where required. Texas buyers pay Texas sales tax of 6.6% (8.25% on the 80% of the price Texas taxes). We don't charge Texas tax outside Texas.
Founder pricing. If you subscribe as a founder, your $19.00 monthly price is locked for 12 months from your first paid charge (the "Founder Term"). The Founder Term covers price only. The lock applies only while your subscription stays active and paid. If you cancel, or your account is closed for nonpayment, the lock ends, and a later re-subscription is billed at the then-current price. The lock is tied to your company account and can't be transferred.
Automatic renewal. Your subscription renews automatically every month and charges your payment method on file until you cancel. There is no annual commitment.
After the Founder Term. After month 12, your price stays $19.00 per month unless we change it. We'll email you at least 30 days before any price change takes effect. If you don't cancel before the change takes effect, the new price applies from your next renewal.
Cancellation. You can cancel anytime online in your Operix account, with no need to call or email. Cancelling stops future renewals. Your access continues through the end of the month you've already paid for, and then ends. When you cancel, the Stripe customer portal confirms it on screen, and your Billing page shows the date your access ends.
Refunds. You can get a full refund if you ask within 7 days of your first payment. Email support@blackflagavp.com. Renewal charges are not refunded.
Failed payments. If a charge fails, we'll retry it and let you know. You have a 7-day grace period to fix it. After that, access pauses until the payment is made.
Your data and license
You own your data. You grant us a limited license to host and process it only to run Operix for you. We own Operix; you get a non-transferable right to use it while your access lasts. We may use feedback you give us without obligation.
For personal data about your customers that you put in Operix, you are the controller and we process it only on your instructions, under the Data Processing Addendum (/dpa). You confirm you have the right to give it to us and to contact those people.
Desk data is stored encrypted on your device. If you turn on sharing, a copy is stored on our servers, encrypted in transit and at rest. We can access it only to run the service and support you. No system is perfectly secure.
You can export your desk at any time. Signing out removes the local desk from that device, so download a backup first.
Payments from your customers (Stripe Connect)
To take online payments, you connect your own Stripe account. Invoice payments are processed by Stripe through your own connected Stripe account, on Stripe-hosted pages. To connect, you agree to the Stripe Connected Account Agreement (https://stripe.com/connect-account/legal). Payments from your clients go directly to your Stripe account: funds go to you, not to us. Black Flag AVP is not a party to those payments, doesn't receive or hold the funds, and takes no fee from them. You are the seller of record to your customers, and you handle your own refunds, disputes and taxes under Stripe's terms. Operix never sees or stores card numbers.
AI features
AI features (Ask and assistants) are optional. When you use them, we send your question and a summary of the relevant desk data to xAI to generate an answer. Before it's sent, Operix automatically removes or replaces the personal data it can detect and blocks the request if any remains, as described in the Privacy Policy (/privacy). Automated removal may not catch every item. xAI doesn't use this content to train its models.
Optional AI features are processed by xAI with Zero Data Retention enabled, so xAI does not store Customer Data sent for AI processing after it returns a response, except where xAI's terms or the law require otherwise.
AI answers and assistant drafts can be wrong or incomplete. You review and approve every change and message, and you're responsible for what you send or apply.
Your use of AI features must also follow xAI's Acceptable Use Policy (https://x.ai/legal/acceptable-use-policy), which is part of these Terms.
Acceptable use
Don't use Operix to break the law, send spam or unlawful messages or calls, or try to access other customers' data. Don't put card numbers, Social Security numbers or health information in notes. Don't enter third-party personal data (other people's names, contact details or addresses) into notes or AI prompts; Operix's automated removal may not catch every item, such as a name typed only in free text or a non-US address. Don't reverse engineer or load test Operix, and don't share logins. You're responsible for getting consent to record calls and to text or email your customers, and for following anti-spam laws, including CAN-SPAM, in messages you send.
Ending access
We may suspend accounts that break these Terms or risk harm to others. You can stop using Operix at any time. We'll give 30 days' notice before ending the service for everyone, and let you export your data for 30 days after we end it.
Warranty disclaimer
OPERIX IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
Limitation of liability
To the extent the law allows, neither of us is liable for indirect, incidental or consequential damages or lost profits, and our total liability is the greater of the fees you paid in the 12 months before the claim or $100. This limit doesn't apply to your payment obligations or to either side's misuse of the other's data or intellectual property.
Governing law
Texas law governs these Terms. Disputes go to the state or federal courts in Harris County, Texas.
Changes
We'll give 30 days' notice of material changes by email or in the app.
Contact
Nicholas J Garza, an individual doing business as Black Flag AVP, 957 Nasa Pkwy, Unit #2194, Houston, Texas 77058. support@blackflagavp.com.